1. Policy status and scope
Draft for confirmation before publication. The operational timings marked below must be completed and agreed before this policy is used for paid bookings. This policy covers coaching and digital resources sold directly under the Mahak Menghani brand. It does not govern purchases from independent third parties.
2. Before you pay
The service description and booking or programme agreement should state the total fee, what is included, session arrangements, cancellation terms and any refund conditions before payment. No unpublished fee or new restriction is applied retrospectively. A specific agreement accepted before purchase applies to its service, subject to applicable consumer rights.
3. Clarity Conversation: cancellation and rescheduling
The Clarity Conversation is a 30-minute online session, currently advertised at ₹999. Contact mahak@mahakmenghani.com with your booking details to cancel or request a different time.
To confirm before publishing: cancellation notice period; whether a timely cancellation receives a refund; rescheduling notice period; number of permitted changes; and any disclosed late-cancellation charge. Until these terms are agreed and communicated, this draft does not impose a late-cancellation deduction.
4. Missed sessions and late arrival
To confirm before publishing: the grace period, treatment of late arrival, no-show fees and whether a replacement session is offered. Any charge or forfeiture must be disclosed before payment. If a technical problem prevents attendance, contact us promptly so the circumstances can be reviewed. This draft does not automatically treat a missed session as non-refundable.
5. Astitva and longer coaching engagements
The written agreement must explain withdrawal before the programme begins, withdrawal after it begins, the value allocated to delivered sessions or support, and how any balance is calculated. To confirm before publishing: your actual programme cancellation and refund formula, including instalment treatment. We do not invent retrospective deductions or assume that all instalments are automatically forfeited. Fees for services already delivered and obligations for future services are considered under the agreed terms and applicable law.
6. Cancellation by us or undelivered services
If we cancel a session, we will offer a replacement time. If an acceptable replacement cannot be agreed, you may request a refund for the undelivered session. If we discontinue a programme, we will explain the effect on remaining support and the refund available for undelivered services. This does not reduce any stronger remedy available under law.
7. Duplicate payments and payment errors
If you believe you have been charged twice or debited without a confirmed booking, email mahak@mahakmenghani.com with the transaction reference, date and amount. Do not send passwords, OTPs or full card details. We will check the payment records and arrange correction of any confirmed duplicate or erroneous charge. Pending or failed transactions may also be subject to your bank’s or payment provider’s reversal process.
8. Digital resources
Free guides have no purchase fee to refund. If a paid digital product is offered, its access, delivery and cancellation conditions must be disclosed before purchase. Digital delivery alone does not remove remedies for a defective, inaccessible, undelivered or misdescribed product. Contact us if the resource you paid for cannot be accessed.
9. How to request a refund
Email mahak@mahakmenghani.com with the subject “Refund request”, your name, booking or order reference, payment date and a brief explanation. We may request proportionate information to verify the transaction. Please avoid unnecessary personal or coaching details.
To confirm before publishing: acknowledgement timeframe, decision timeframe and the number of business days within which an approved refund will be initiated. Actual receipt may also depend on the bank or payment provider. We will communicate the decision and any applicable calculation in writing.
10. Refund method and deductions
Approved refunds are ordinarily returned through the original payment method where supported. Any alternative must be verified and agreed securely. This draft does not authorise automatic deduction of payment gateway, administration or other charges. Any lawful deduction must have been clearly disclosed and agreed before purchase.
11. Your consumer rights and concerns
Nothing in this policy removes mandatory rights or remedies for deficient, undelivered or misrepresented services. An outcome disclaimer is not a reason to refuse a valid service complaint. Raise concerns with Mahak Menghani at mahak@mahakmenghani.com. You retain access to competent consumer forums or other remedies permitted by law.
12. Related terms
Please read our Terms & Conditions and Privacy notice. Policy updates should be dated and do not retrospectively change an existing booking without agreement.